The goal of this Grievance Dealing with System project is to construct a system which is devoted to municipal companies to enhance the standard of the lifetime of the residents. The system manages the information about property tax, registration of delivery, deaths, well being, water, sewerage cost. This Grievance Dealing with System will convey the federal government associated work on the web which may be accessed by anybody and therefore it is going to make the communication between authorities and citizen straightforward. Whereas it is going to present the standing of grievance of individuals and notify as soon as it is going to full.
Current system
The Grievance Dealing with System just isn’t centralized so the communication between totally different department just isn’t quick sufficient and make the system slower. The municipal company works on the every day foundation, so the slower course of will lower the effectivity of the system. Whereas within the current Grievance Dealing with System, an enormous quantity of papers is used to file the information on every work which will increase the burden. The standard means of storing the information just isn’t safe as there may be the potential for duplication of the information whereas retrieving any information to cross test the info takes an excessive amount of time.
Proposed system
The offered Grievance Dealing with System project will make the system centralized to extend the velocity of the communication between every department of the federal government this can make the grievance straightforward for the residents examine to present methods. Now the folks can test the standing of their grievance and lift the issue from the system. The system can be accessible for every particular person simply they want one Id which can be their aadhar ID. Whereas the information can be saved within the Grievance Dealing with System which can be utilized by coming into the aadhar ID and a password it is going to present safety in opposition to the duplication of any doc. The retrieving any information for the cross test can be straightforward as they should simply enter some information about required paperwork within the system.
Snapshot
Grievance Dealing with System Module
Administration
By authentication within the Grievance Dealing with System, the admin can view the complaints sends by the citizen and can handle it. The admin will distribute the workload in accordance within the totally different division in order that the work progress with velocity.
Division
Within the division module, every department will get the work based on the division and can entry the grievance ship by the residents. The particular person is working within the division can even want a Person ID and password to entry the system.
Person
Via this module, an individual can ship the grievance to the respective division and may test the standing of the identical. After the completion of the issue raised by person, he/she may give suggestions and person may also view the main points concerning his/her saved within the division.
Software program requirement
- Working system : home windows based mostly system
- Entrance finish : HTML, JSP, JavaScript
- Again finish : Oracle 8i
- Know-how : Java
- Net server : Tomcat 5.0
{Hardware} requirement
- Intel Pentium 3 processor
- 126 MB Ram
- 20 GB onerous disk
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